Category Archives: mobile marketing

Bloglette: Twelve Hours a Day with Media

mobile game

A new report from eMarketer finds that people are spending lots of times with screens – about half their day.  The study examined media time including multitasking – as when people watch tv and tweet on their phones or shop on their tablets.  In any case, the amount of time spent is higher than ever and advertisers have recognized this increase by channeling dollars to digital media.

Mobile media continue to see increases in usage.  eMarketer found that nonvoice time spent per day by smartphone users will rise from 2 hours 18 minutes in 2014 to 2 hours 42 minutes by 2019.

Here is a link to the full article: eMarketer Media Study

State of Mobile, AI and VR Marketing 2017

 

questions

I was asked to weigh in on three marketing topics for 2017:

  1. The state of mobile
  2. The influence of Artificial Intelligence
  3. The effect of Virtual Reality.

Here are my thoughts:

Mobile : More Total Interactions

Mobile allows marketers to interact with customers in many places throughout the day and purchase journey. The challenge is how to be available and present when needed or wanted without becoming annoying and irrelevant so people tune you out.

Artificial Intelligence: More Efficient Interactions

AI allows firms to spend time and money on the most valuable customers by leaving the lower level customer service issues to a virtual assistant. Marketers can also use AI to identify and qualify best prospects.

Virtual Reality: More Rich Interactions 

VR provides 360 degree experiences for customers in a convenient location that’s fun and interactive. Marketers can leverage these interactions to provide more value or showcase offerings.

Social Media & Mobile Trends

Here are some of the trends I discuss in my Social Media & Mobile Marketing Strategy course in the Media Storm Master’s Program.

The videos are available on my YouTube channel Rpriluck.

screen-shot-2016-09-14-at-11-06-00-am

These trends and videos are also available on the Powerpoint slides that accompany my book from Oxford University Press “Social Media & Mobile Marketing Strategy.”

10 Ways the Chinese are more technogically advanced

And you thought you had all the technology you need in the palm of your hand. The Chinese use technology and have access in many more situations than you do. Here are 10 examples of advanced widely used technologies in China- with pictures.

1. Wired Subway. People have access on their mobile devices on modern train cars.
download
download-1

2. Tv on trains and in stations. You can learn to cook a dish in the subway station or watch a show while riding on the subway car.

3. Use of Baidu Translate. You may not be able to speak Chinese and a Chinese teen may not speak English, but she can use her Baidu app to talk to you. She can help you use it, but you won’t be able to figure it out.


4. Touch screen Gps in cars. People enter destinations by finger swipe of chinese characters on a touch screen.

5. Mobile pay at KFC. Granted most places can’t take mobile payments, but Chinese customers can get original recipe using their phones.

 6. Train and bus tracking. Like the Flight Tracker on a plane, people in China can watch their transit progress on trains and busses using their phones.


7. QR codes everywhere. Granted few people actually use them, but the opportunity to get more information is everywhere in China.



8. Promotion via WeChat. Businesses connect with customers via WeChat, a popular texting app. More people are moving to these services and away from social media and marketers in China have beaten you to it.


9. Heavy use of portable personal Wifi units and batteries.  The Chinese have great internet access because they carry around devices that connect them anywhere and they don’t run out of power.

10. China has more Apple stores. Granted, many are copycats, but they look good and can help you with your Mac. You won’t need an appointment either.

download-3
So, there you have it. In some ways China beats us in technology.

Mobile & Samples in Hong Kong

In the world of food retailing marketers like Costco have found that samples can boost sales. Some products have seen increases of 2000% according to an Atlantic report by Joe Pinsker in 2014. Sampling in stores is effective because the product is available immediately from the display and customers can make the decision to purchase right away. 

What happens when companies give out samples on the street? This is a popular strategy exhibited in my neighborhood in Manhattan where there is a lot of foot traffic.  Usually the company reps simply hand out the samples without any knowledge of the recipients or any follow up. Strong marketing is built on the notion of knowing your target and building relationships. Handing out samples to an anonymous group limits the ability of a company to track the result. These days analytics are a requirement for any strategy, so why should companies rely on blind faith for their expensive sampling efforts? 

One option that seems to work well in Hong Kong is to give samples only to those who provide follow up information. This is now very easy to do with mobile. In these photos reps of BioEssence are giving products to those who log their email addresses so that the company can reach them later. Not only that, but the added step means that only motivated interested customers will take the time to participate. 

Sha Tin
   

New Book: Social Media & Mobile Marketing Strategy

Coming in August 2016: Social Media & Mobile Marketing Strategy from Oxford University Press by Dr. Randi Priluck

 

Screen Shot 2016-07-09 at 12.49.55 PM

The practice of marketing has changed drastically in the past ten years and represents both challenges and opportunities for those who study the field. We are now firmly in the digital marketing era in which firms conduct business online and communicate with customers through a variety of digital and traditional media.

The new book Social Media & Mobile Marketing Strategies takes our current knowledge of the field and applies the best ideas to the world of social media and mobile marketing. Effective marketing strategies begin by segmenting and targeting markets, researching the environment, and understanding consumer behavior, and that is why this book focuses heavily on planning the strategy prior to execution.

A social media and mobile communications strategy also requires that one establish a strong digital presence on the Web and through online marketing prior to executing any campaign. Therefore, this book emphasizes planning and executing communications strategies, while keeping a clear focus on measuring the outcomes using clearly established goals and metrics. Finally, because there are legal issues involved in many executions, the final chapter reviews the law as it relates to digital marketing.

Learn social media and mobile strategy for your business or teach the topic to students.

Click here for a link to the site and to order your review copy.   Oxford University Press

 

How do Social Media Influence Attitudes?

Dannon paris

What comes to mind when you think of Chobani?  Now, consider Dannon and what that brand means to you.  The associations you made could lead to different types of attitudinal and behavioral responses and responses in social media.  Perhaps you want a thick Turkish yogurt with clear bold flavors or a more traditional French yogurt?  Maybe you are feeling like a little Paris in your life today?

Encouraging consumers to develop brand associations can help your social media marketing strategy by actually reducing communications costs.  When people have a clear picture in their minds of what your brand represents you don’t have to spend as much time, effort and expense telling them. Not only that, but people may share their ideas and thoughts about your brand in social media matching the associations that are clear to them.  That’s great for your earned media strategy right?

So what is the science behind these attitudinal processes?  Basically it comes down to a type of learning called associative learning or classical conditioning. Market researchers have examined variations on Pavlov’s original research with dog saliva and applied it to consumer salivation.

When consumers develop associations between advertisements and brands two processes may take place: direct affect transfer or inferential belief formation. Direct affect transfer occurs when consumers feel positive about elements in an advertisement and transfer the feeling to the brand. Inferential belief formation is when consumers develop cognitive thoughts about a brand from a communication, which could arise from an association.

When the consumer actively considers the information presented to him or her through a process of elaboration, the person enters into the realm of cognition, the act of learning through thinking and reasoning. Marketers using social sites for engagement can attempt to influence customers through either direct affect transfer or inferential belief formation. Both types of learning and the subsequent attitude formation can take place through social media or mobile vehicles.

For example, Domino’s Pizza wanted to change consumer attitudes toward their product after discovering that people thought the pizza tasted like cardboard. After some soul searching and sincere focus groups with customers, Domino’s improved the product and released a YouTube video discussing their problem and highlighting their solution. The purpose of the video was to change people’s beliefs about Domino’s. On the other hand Coca-cola’s app contest resulted in “open happiness” a mobile app for iPhone, Android and Blackberry that generates positive feelings, but does not provide a specific brand message.

Brands Influencing Attitudes Through Social and Mobile

Attitudinal Response Example
Direct Affect Transfer Attitudes are developed when the individual pairs the positive stimuli in an ad with the brand. Coca-cola creates “open happiness” a mobile app to share positive feelings.
Inferential Belief Formation Attitudes are developed through active thinking and reasoning of the message in the ad. Domino’s pizza releases a YouTube video showing their improvements to the product following customer complaints.

coke happiness dominos

(not) Measuring Snapchat

snapchat

This Friday I will be teaching metrics to my students.  We will talk about how to set goals, determine strategies, tag all efforts and evaluate the metrics.  There are many tools that provide metrics for the major social sites and you can track your posts on Google Analytics through Google’s URL builder to see how the content performs and leads to conversions.

However, what to do about Snapchat?  Brands can’t tag content to show up and even if they could, people could register a brand identification or message, but not link through to the site.

Right now the only metrics available to brands using Snapchat are those on the site, such as total views and screenshots taken.

Social Media Examiner provides some good advice for planning your Snapchat campaign so it can be more track-able.

  1. you can ask followers to take screenshots of snaps – a measurable metric.
  2. you can offer a discount code to those who take a screenshot and track those who redeem it.
  3. Give Snapchat users a unique landing page and track it with Google Analytics.

Of course I would expect Google to come up with a solution for tracking these campaigns.  In the meantime, it’s always good practice to make sure your strategy is working and whether the same goal could be achieved elsewhere more efficiently.

Ask yourself: Is Snapchat the best use of my marketing energy? Where can I get the most bang for my buck (and time) with my target audience?

 

 

 

Shaking it up with Multiple Media

Mixing Television, Social Media, Radio, Billboards, Cable, Mobile Apps, Websites, Bloggers, Merchandise etc.

Marketers can enhance communication strategies with social media or mobile marketing by broadening reach, increasing frequency, encouraging interaction or building relationships. A brand’s strategy can include multiple media vehicles each contributing a distinct element of the message or building upon one another to enhance the communication in some way.

computers

There are some advantages to using multiple forms of media. In a highly cluttered environment it is difficult for a brand’s message to be noticed, so additional formats can lead to more views and increased attention for the brand. Changing the execution of a message can refresh the advertisement and limit potential wear out. A variety of media also provide different means of delivering the message under varying consumer mindsets and moods.

Brands also use multiple forms of media to generate broader reach so more people see the communication. These days target markets are engaging with many devices, programs, web sites, mobile sites and reading material. It is difficult for marketers to get a strong audience in any one place so they reach people using many forms of media. When the marketer does reach the same person again, the wear out effect might be reduced because the medium is different and the person may be less inclined to feel annoyance as the message in a new format doesn’t seem like exactly the same message…again.

Sometimes the target market may not see particular advertising executions because they have not viewed the media format. To broaden reach and increase frequency, brands can distribute their traditional media through social media outlets. For example, many companies upload their commercials to YouTube to increase the number of people who will see them. Marketers can also run versions of print ads on social media sites to build awareness or share news through social networks. Social media can also encourage customer interaction with a brand because of the two-way capabilities of the medium. Customers can ask questions, make complaints, offer suggestions and receive information and advice from brands – an opportunity that doesn’t exist in traditional media. Social media can also offer added value to customers through the sharing that takes place on the network when they interact with other customers. Each form of media has unique opportunities to increase a brand’s overall presence using social media.

Bloglette: Targeting in Mobile with Roomi

  
Promoting in Washington Square park this week was Roomi. This app had it right approaching young people in the park with Frisbees. Couldn’t help feeling a bit left out, but recognize a mom like me isn’t in the target. I’m really bad at Frisbee too.  

With $2 million in funding this company targets New Yorkers seeking compatible roommates. It launched as the first mobile-only service of its kind. There are over 3,000 rooms available and Roomi verifies users through Facebook.

Source: TechCrunch “Roomi Lands $2 Million To Pair You With The Perfect Roommate”

Posted Jun 9, 2015 by Jordan Crook (@jordanrcrook)