I was asked to weigh in on three marketing topics for 2017:
- The state of mobile
- The influence of Artificial Intelligence
- The effect of Virtual Reality.
Here are my thoughts:
Mobile : More Total Interactions
Mobile allows marketers to interact with customers in many places throughout the day and purchase journey. The challenge is how to be available and present when needed or wanted without becoming annoying and irrelevant so people tune you out.
Artificial Intelligence: More Efficient Interactions
AI allows firms to spend time and money on the most valuable customers by leaving the lower level customer service issues to a virtual assistant. Marketers can also use AI to identify and qualify best prospects.
Virtual Reality: More Rich Interactions
VR provides 360 degree experiences for customers in a convenient location that’s fun and interactive. Marketers can leverage these interactions to provide more value or showcase offerings.